Privacy Policy
Introduction
At MRA Driving Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our driving instruction services or visit our website.
Information We Collect
We collect information to provide you with the best possible driving instruction experience:
- Personal Information: Name, address, phone number, email address, date of birth, and driver's license details
- Lesson Information: Booking details, lesson progress, instructor notes, and assessment records
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
- Communication Records: Phone calls, emails, and messages related to your driving lessons
- Website Usage: IP address, browser information, and website interaction data through cookies
How We Use Your Information
Your information is used exclusively for legitimate business purposes:
- Scheduling and managing your driving lessons
- Tracking your learning progress and providing personalized instruction
- Processing payments and maintaining financial records
- Communicating about lessons, schedules, and important updates
- Complying with DVSA requirements and legal obligations
- Improving our services and website functionality
- Sending promotional materials (only with your consent)
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:
- DVSA Requirements: As required by law for driving test applications and instructor compliance
- Service Providers: Trusted third-party services (payment processors, scheduling software) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or to protect our legal rights
- Emergency Situations: To protect the safety of students, instructors, or the public
Data Security
We implement robust security measures to protect your personal information:
- Encrypted data transmission using SSL technology
- Secure servers with regular security updates and monitoring
- Access controls limiting staff access to necessary information only
- Regular security audits and vulnerability assessments
- Secure disposal of physical and electronic records when no longer needed
Data Retention
We retain your personal information only as long as necessary:
- Active Students: Throughout your training period and for 2 years after completion
- Financial Records: 7 years for tax and accounting purposes
- DVSA Records: As required by regulatory obligations
- Marketing Communications: Until you withdraw consent
Your Rights
Under UK data protection law, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your information for marketing purposes
- Restriction: Request limitation of how we process your information
Cookies and Website Usage
Our website uses cookies to enhance your browsing experience. We use:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: To understand how visitors use our website
- Preference Cookies: To remember your settings and preferences
You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or through our website. The effective date at the top of this policy indicates when it was last updated.
Contact Us About Privacy
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
MRA Driving Academy
Email: privacy@mradrivingacademy.co.uk
Phone: [Your Phone Number]
Address: [Your Business Address], Glasgow, Scotland
We will respond to your privacy inquiries within 30 days.
MRA Driving Academy
Email: privacy@mradrivingacademy.co.uk
Phone: [Your Phone Number]
Address: [Your Business Address], Glasgow, Scotland
We will respond to your privacy inquiries within 30 days.
Ready to start your driving lessons with complete confidence in your privacy?